Downloads stopping after one completes

ssteinricoh · Post by **ssteinricoh** » Thu May 11, 2017 3:35 pm

I'm having a strange issue where I start a list of downloads, and they stop after one download and don't continue. I can refresh the queue by stopping and restarting it and this seems to queue up the next download, but this is very cumbersome as we have a lot of files to download.

What I do is set up a download of a directory, and it queues all the files in that directory for download. What it should do is download one at a time then move on to the next one. What it does is download one and hang there, looking like it's downloading the same first one (showing a varying download speed), and never moving on to the next one. What I do to "fix" this is pause the queue using the Pause Queue button, then unpause it. It moves on to the next file, but then hangs on that one again. I can't sit here all day pausing and unpausing; I need it to continue unabated.

Have you seen this issue before and are there any solutions you could share?

cp · Post by cp » Tue May 16, 2017 4:10 am

Could you post some of the log after a failure occurs? If you don't wish to post it here you can send in to feedback @ coreftp.com

Indicate build and processor version if it's not in the log.

ssteinricoh · Post by **ssteinricoh** » Fri Jun 23, 2017 2:15 pm

Welcome to Core FTP, release ver 2.2, build 1891 (x64) -- Â© 2003-2017
WinSock 2.0
Mem -- 8,290,824 KB, Virt -- 8,589,934,464 KB

....

227 Entering Passive Mode (<some numbers, redacted>).
LIST
Connect socket #1636 to <IP Address>, port <port number redacted>...
TLSv1 (AES-256/SHA1), 256 bits
150 The listing of contents of directory follows.
226 Directory send is OK.
Transferred 634 bytes in 0.051 seconds
<file directory (redacted)>
250 The directory has changed to <file directory>.
PASV
227 Entering Passive Mode (<redacted>).
LIST
Connect socket #1636 to <redacted>, port <redacted>...
TLSv1 (AES-256/SHA1), 256 bits
150 The listing of contents of directory follows.
226 Directory send is OK.
Transferred 1,767 bytes in 0.030 seconds
<redacted>
250 The directory has changed to <redacted>.
PASV
227 Entering Passive Mode (<redacted>).
LIST
Connect socket #1636 to <redacted>, port <redacted>...
TLSv1 (AES-256/SHA1), 256 bits
150 The listing of contents of directory follows.
226 Directory send is OK.
Transferred 634 bytes in 0.040 seconds
TYPE A
200 Command TYPE accepted.
PASV
227 Entering Passive Mode (<redacted>).
<filename>
Connect socket #1636 to <redacted>, port <redacted>...
TLSv1 (AES-256/SHA1), 256 bits
150 File located. Proceeding to open data connection.

This is where it stops. The progress bar for the top file to be transferred is stuck at 100%, the rate keeps fluctuating, but it never moves on to the next file and I can't get it to continue automatically.

(If you need some of the things I've redacted, let me know. Thank you!!!)

cp · Post by cp » Fri Jun 23, 2017 6:25 pm

Nothing obvious is the log...

Is the local file open by another application locally? It could be that there is a problem trying to append to it during the download or the file is being written to by something else.

Try installing the latest build over your existing build and see if there is any change. If there isn't, send the entire log to feedback at coreftp dot com

ssteinricoh · Post by **ssteinricoh** » Mon Jun 26, 2017 1:32 pm

Now that's interesting. The files are available in a UI in addition to being served via FTP...

I'm going to try the newest build tomorrow. More to come, and thank you for your support.

ssteinricoh · Post by **ssteinricoh** » Fri Jul 14, 2017 3:11 pm

Ok just sent the email with the full log. Hope you can help. Thanks.

cp · Post by cp » Thu Jul 27, 2017 8:36 pm

Try the 1897 build (developer build at the time of this post) - it may fix the issue.

ssteinricoh · Post by **ssteinricoh** » Mon Aug 07, 2017 7:44 pm

[quote="cp"]Try the 1897 build (developer build at the time of this post) - it may fix the issue.[/quote]

Don't think it fixed it.

Any settings I should try changing to get it to work?

stevensalbert · Post by **stevensalbert** » Thu Aug 10, 2017 11:15 am

[quote="cp"]Try the 1897 build (developer build at the time of this post) - it may fix the issue.[/quote]
Same issue?

cp · Post by cp » Wed Aug 16, 2017 4:59 pm

Could you post an updated log from the 1897 or 1898 build? There might be some new information in it.

The server may need to be tested. If possible please forward test account information to feedback at coreftp . com